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Faq

Refunds 

We kindly request that you review your order before confirming your purchase. It is important to note that all sales are final, we do not offer refunds or exchanges. If you wish to return your purchase, we have a credit code policy in place whereby a credit code at an equal value to your purchase will be issued upon receipt of the returned product (shipping fees not included). To initiate a return, please contact us at (Ttranquilityus@gmail.com)

within seven (7) days of the delivery of your package. 

* All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon. 

*Please be aware, if you excessively return items, it may result in a temporary suspension or ban from the return policy until further instructions are provided.

How Do The Item(s) Fit?

You can find information about the fit of our clothes under the description of every product.

You can also locate a general size chart and specific measurements on our product pages.

Our customer service representatives are always available to answer further questions about measurements and fitting.  

Package Returned To Original Sender 

If your package was returned to us, Please contact us at Ttranquilityus@gmail.com

Possible reasons of return: 

• Incorrect Address
• Two or more delivery attempts with no success
• Vacancy